FAQ Help Centre
How do you ship and what is the pricing?
Shipping cost varies, it depends on your exact location and shipping option.
Why didn't my order come in one package?
We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfilment centres in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once, they are on the way. Therefore, the partial shipment could be applied to customers' orders.
Where do you ship?
We provide international shipping. However, due to the security reasons, we can't deliver a shipment to military areas.
How do you ship?
We ship orders oversea by mail service.
After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrived at your country.
How long will my order take to be delivered?
The shipping time will depend on your exact location. However, it usually takes only 6-14 business days for shipping to the US and 10-25 business days for international shipping.
If there are delays - you will be notified, both on the website, before you purchase and in your purchase confirmation email.
How can I track my order?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
When will my tracking information appear?
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center of your online shop.
Why can't I track my order?
Please note that the tracking information will be displayed after 2-5 days after being updated.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
Payments are processed by PayPal, although to do not have to have your own PayPal account to do this. You can still use your card through the very secure PayPal website.
Prices may be in dollars, but will be converted for you upon checkout.
Cancel or change an order
If you want to change your order please send your request to; firstname.lastname@example.org
You have a 48 hour window in which you may cancel your order. This is always applicable.
What if I receive a defective / damaged item?
We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged.
If you received a defective/damaged item, please kindly contact us by sending an email to email@example.com, tell us about your problem and don't forget to attach photos/videos which can clearly show the problem.
There are 3 options that we can offer you, that we will send you a replacement, or you return our product to get a full refund or you can keep the product and we refund you 50%. Please be informed that you can only choose 1 of 3 options above, and it is the final solution for your request.
What if the tracking information does not change for weeks or shows "return to sender"?
- Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out its status.
- Step 2: If you can not find out anything, contact our Customer Service department by sending an email to firstname.lastname@example.org and provide your shipping address again.